Spoon Sports Europe employs weight based shipping charges. Minimum shipping charge is £6.00 upto a maximum of £15.00 per package. An estimate of the total shipping charges will be shown at the shopping cart stage prior to checkout. Shipping can be organised to the UK from the website. Please ring our sales staff to arrange shipping throughout the rest of the EU.
| Returns Policy |
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| 1. |
Unsuitable Goods |
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Spoon Sports Europe Products are designed to fit directly to specific vehicles, and have been manufactured to the highest standard to ensure all parts fit exactly as intended. However, should you find your Spoon Sports Europe products do not fit your vehicle (as detailed when ordered), or do not function as described, the goods may be returned for refund, credit or exchange if they are returned to us within 7 days of receipt. Subject to the following conditions: |
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• Items are returned carriage paid by customer |
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• Items are received in a re-saleable condition |
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• Items should be returned un-used in their original condition in order to secure a refund |
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• Items are returned complete with all packaging in good condition. (We reserve the right to levy a charge to replace product packaging which is damaged or defaced) |
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• Items returned after 7 days from receipt may be subject to a re-stocking charge of not less than 10%. This does not affect your statutory rights. |
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• We cannot accept any items which have been specially ordered, or manufactured to your specifications for return. |
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• All returns MUST be accompanied with a completed “Goods Returns Form” which can be downloaded from HERE. |
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| 2. |
Damaged Goods |
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All Spoon Sports Europe products are manufactured, inspected and packaged to the highest standard to ensure the customer receives goods of the highest quality. However, should your goods be received in a damaged condition, they will be exchanged by Spoon Sports Europe if returned to us within 7 days of receipt. (Refunds or credits are not available for damaged goods unless a replacement part is not available, or agreed by special arrangement with our Sales Manager) Subject to the following conditions: |
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• Spoon Sports Europe notified within 7 days of receipt, with exact details of the damage. |
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• Reported damage is as a result of transit / handling damage, and not as a result of poor fitting / handling by the customer. (Returned parts that show signs of fitting damaged will be returned to the customer carriage charged.) |
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• Items should be returned un-used in their original packaging. |
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• Items are returned complete with all packaging in good condition. We reserve the right to levy a charge to replace product packaging which is damaged or de-faced. (the only exception to this is when delivery transit damage is the cause of goods damage) |
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• Items returned after 7 days from receipt may be subject to a re-stocking charge of not less than 10%. This does not affect your statutory rights. |
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• All returns MUST be accompanied with a completed “Returns Form” which is enclosed within your package. |
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| 3. |
General Terms |
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• Products are not provided by Spoon Sports Europe on a trial basis. |
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• Please note that Spoon Sports Europe cannot be held responsible for incompatibility issues or accept any responsibility for any consequential or indirect loss no matter how incurred. |
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• Spoon Sports Europe cannot accept responsibility for returned parcels which are un-delivered. Please retain your proof of postage; you may require it in the event of a claim with your carrier. |
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• Spoon Sports Europe is not responsible for any labour charges incurred during fitment or removal of allegedly faulty or incorrectly supplied parts. |
